How can we help?
Your most frequently asked questions answered.
Online registration and accounts
How do I reset my password?
How do I register online?
How do I update my contact details?
How do I apply for a credit account with Texstyle?
What are Texstyle’s payment terms?
How to order
How do I place an order?
How do I cancel an order?
Have I placed my order correctly?
Is my order correct?
How do I find pricing for Texstyle fabrics?
What are cut length fees?
What are your standards of manufacture?
Why do I need to supply drop sizes?
Can I order samples?
What if the fabric I need isn't available?
Shipping and delivery
When are orders dispatched?
How long does it take for an order to be delivered?
Where are Texstyle’s distributors located?
Does Texstyle export outside of Australia?
How much does freight cost?
How do I track an order?
What is Texstyle’s return’s policy?
How should returns be packaged?
Does Texstyle offer credit or replacement for purchases?
What is ‘My Swatches'?
How do I share/print my ‘My Swatches’ gallery?
Fabric Care and Cleaning
How do I care for a fabric?
How do I cut fabric?
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